At short notice Reliance Yacht Management was tasked to take over the Lagoon 450 Catamaran “Solicitude” at the commissioning dock in Les Sables d’Olonne in France for a delivery to Tortola. The boat was destined to join the Dream Yachts charter fleet in the BVI. (more…)
You may learn some difficult truths but it is essential to understand the customer experience. How else will you improve your service? Negative feedback should be considered as constructive and acted upon. Positive feedback should be celebrated and shared.
And this is the latest positive feedback.
Dear Nick:
Thanks a lot for requesting feedback (another positive trait around how you choose to do business). Even when I don’t have any previous experience I can certainly provide the following comments:
- Superb customer service
- Extremely professional and diligent
- Great combination of personal contact (at least by email) and live technology tracking (GPS)
- Great to receive pictures and updates posted directly by the Captain
I’m extremely pleased, so a big Thank You to you and the rest of the Team.
We want to say a big thank you to Anna Abramek and her all female crew for the safe delivery of our client’s Bavaria 34 from Gillingham, Kent to Sonderborg, Denmark.
Nick Irving of Reliance Yacht Management said “This is the first time we have completed a contract with an all-female crew. We have over half a dozen highly experienced and qualified ladies with whom we contract as yacht delivery Captains but this is the first will all girl crew. It wasn’t planned, it just happened.”
Thanks again to Anna and her crew Carolyn and Sarah. The photo shows a clearly very happy customer.
Choosing a Yacht Delivery Company is not always straightforward. There are probably hundreds of delivery captains around the world that claim to be capable of delivering your yacht, but there are only a few dozen that will be truly competent. How do you find the best? Not to find the best can be a disaster for your yacht. (more…)
In their latest news, Sunreef yachts publish details of the delivery of the first 74 built in Poland and delivered by Reliance Yacht Management to Florida.
The demand for our services has not been at such a high level for many months and a substantial increase from the same time last year. There are several reasons why this is the case and why now has never been a better time to consider moving your yacht.
We have seen a dramatic change in the market and the motivation why many yacht owners are contracting with Reliance. While new yacht sales are down, brokerage is very bouyant. Money is always a good motivator and especially nowadays in this econimic downturn. Several factors are influencing our clients and the benefits received from moving their yacht. As always boat sales are a major influence in the delivery market.
The present low value of Sterling against the US Dollar and the Euro in particular means that brokerage yachts in the UK have become very attractive to overseas clients. Combine this with the worldwide fall in boat prices means that buyers are getting some excellent deals and particularly in the UK. All these yachts need to be delivered home to their new owners safely and good condition.
We are also seeing an increase in vendors that are keen to move their yachts to where they will be seen and attract more attention. A yacht available for viewing in Palma is likely to be viewed by more prospective buyers than the same yacht in Panama or Dubai. An owner that is keen to sell should take a good look at where to place their yacht. We know that some brokers are concerned that they do not have sufficient boats listed to meet their inquiries.
We are seeing plenty of activity in the market albeit with reduced prices and margins. Clients are more accutely aware than ever before of getting the best service for their money and Reliance is responding to this demand. It’s by listening to our clients needs and looking at the small details that makes our service great.
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Well done to Damian and his crew for another brilliant yacht delivery. This time from Gibraltar to the Turks and Caicos Islands. Feedback is excellent. Broker says “Fantastic. Thanks a lot Nick.
The Client gave this glowing reference on the Captain, crew and yacht delivery service:-
“Hi Nick ,
I want to commend you and your staff for a very professional delivery of my yacht Zenza .The boat arrived in perfect condition and the crew cleaned and detailed the boat beyond my expectations. The daily tracking across the ocean was comforting. Damian, the boat
captain was very friendly and helpful. I even emailed him after the delivery to help me sort out some problems with the boat Thanks again
Regards ,
Lou “
Well done to Captain Damian and his crew for another brilliant yacht delivery. This time he sailed a Lagoon 450 catamaran from Gibraltar to the Turks and Caicos Islands. Feedback is excellent. Broker says “Fantastic. Thanks a lot Nick. Great work” Owner says “Your guys did a great job”
Damian is an experienced and qualified yacht delivery captain and surveyor based in France.
Employing someone to deliver your yacht has hidden advantages for new boat owners who join the delivery for all or part of the voyage. Most notably is the chance to learn on a one to one basis from experienced, qualified captains and crew. A captain who has specific experience of Biscay for example can provide an element of safety and reassurance. It also provides the ideal opportunity to learn about and operate the yacht’s complex systems. (more…)
Delivery of a Norseman 40 catamaran from Ft Lauderdale Puerto Rico. The client commented
Working with you was great. Also, tell Dave if he is ever in PR again to call me, Ill treat him to a cold one.
Anthony R. Kitchens
President/CEO, KBS