20 Apr 2016

How Did That Boat Get There?

You’ve decided to buy your first boat. That’s great – well done.  Two thirds of the earth’s surface is covered by water, You are now able to see more of the planet than ever before and much more than walking, or by car, or even flying. There are many reasons why people buy yachts, to cruise, to race, to explore, to relax, to live aboard and a good broker will advise what is best for you. Along with yacht ownership comes certain responsibilities and requisite services such as insurance, finance and moorings. These are obvious and will come as no surprise, and many will already have at least a minimum understanding of them. The one service that is often overlooked, mis-understood and often forgotten about, almost until the sale is made, is the delivery.

Seeing the latest 45ft production catamaran at Annapolis in its pristine boat show condition, one can be forgiven for not giving any thought as to how it got there. Walk around any boat show, marina or boat yard in the world and you will see vessels built in France, South Africa, Poland, China, Brazil and many other places. There is no restriction geographically on the yachts available to purchase because of specialist delivery services.

A yacht may undertake one or more mode of transport on its way to market. The first being is to get the yacht from the factory to it natural environment – water. No problem if the manufacturer is right there on the water and no more than a crane and slings are needed. But more often than not yachts are built away from the coast and need to negotiate the public highway.

With the average size of pleasure yachts increasing every year, this becomes an ever increasing challenge to the trucking companies. Specialised trucks have the ability to manoeuvre under, around and over obstacles. It is a regular sight for some residents in the Vendee, France to see 45 ft Catamarans going past, inches from their bedroom windows on their way to Les Sables d’Olonne.

Commissioning completes the building process and launches the boat. So now the boat is in the water and with access to the sea that connects to the rest of the world. A properly designed, built and commissioned yacht can, in the right hands go anywhere in the world.

Professional and specialist delivery captains sail many thousands of miles every year moving yachts to boat shows, dealers, charter fleets and private owners around the world. Commuting to work can be sailing from France to the Caribbean or Cape Town to Florida. It takes a special kind or captain to do this work. A special mind-set is needed for sailing deliveries that is neither cruising nor racing. Every aspect of the job is to get the yacht to the destination safely, efficiently and in perfect condition. Time taken before departure is spent identifying potential areas that need protection.

Stove tops are covered in foil, cushions are removed and stowed or covered in plastic, mattresses covered and yards of pipe insulation are used to protect vulnerable edges. With interiors stripped and protected it will look nothing like the boat you saw at the boat show. There is a good video that we produced a few years ago that shows the whole process.

 

With 4000nm to go, surfaces are covered and even offcuts from a local carpet store are used to protect the floor. Outside, all cushions are removed and stowed below away from sunlight never to be used on delivery.

So you’ve done your homework, followed up on references, asked your broker for recommendations, read the small print and appointed the delivery company.   Now is a leap of faith. You hand over your money and the keys to the boat. Your baby, your dreams, your future happiness is in the hands of others who you may never meet. And the delivery company takes your money and your boat and sails away with it. Sounds scary – but it shouldn’t be. By choosing an established delivery company and not just a private captain you will have the reassurance that there is always someone there at the end of the phone to answer all you questions. The delivery company may set up a dedicated webpage just for you that enables you to follow the delivery as satellite tracking follows your boat. You receive photos, videos, weather updates, ETAs, reports from the captain and support staff. You will be comforted in the fact that a professional captain and shorebased support team have your interests at heart and the boat is in safe and experienced hands. You can relax and enjoy following the delivery live on line, share the anticipation of its arrival with friends and family and engage with the process of it delivery as you see the row dots increase across the screen to the boat’s destination.

There is a good video made by a crewmember that shows life on board a boat on delivery. The cooking, cleaning, and the constant vigilance to keep the boat in great condition.

And then it arrives.

It can take a good 24-48 hours to give the boat a good deep clean, to put the cushions back, put curtains up, remove all the protection and write up the condition reports. The captain has just sailed your boat hundreds or thousands of miles. He knows it. Take time to de brief and get a better understanding of your boat.

Now enjoy.

11 Apr 2016

Lagoon 450 France to Ft lauderdale

To Whom It May Concern:
Hanna Golebiewska was the captain of the crew that sailed our new Lagoon 450
from La Rochelle, France, to Fort Lauderdale, Florida this winter. The boat arrived
safely and in excellent condition.
Although Hanna has the strength of personality to be in command of her crew, she
also possesses kindness and warmth. She arrived in France with one other crew
member from Poland, and met the other crew members for the first time in front of
us, having selected them from their resumes and her online chats with them. She
must be a very good judge of character, because they were all capable, wonderful
people. It was heartwarming to see the bond they had created by the time they
reached the other side of the Atlantic. She had the ability to mold these previous
strangers into an efficient crew.
She is very accommodating and frugal, and does not compromise on safety issues.
She is also extremely clean, keeping surfaces on the boat covered and protected
from wear and tear, and using only what was absolutely necessary. Even when two
tiny stove knobs were damaged accidentally, she made sure to purchase new ones
when she returned to France, and personally delivered them to us on her next
crossing.

We wish her the very best in her future endeavors!
Sincerely,
Captain Brian and Carol

23 Mar 2016

Garmin acquires Delorme Tracking Systems

Schaffhausen, Switzerland and Yarmouth, Maine/March 3, 2016/Business Wire – Garmin Ltd. (NASDAQ: GRMN) announced today that it has completed the acquisition of DeLorme, a privately-held company that designs and markets consumer based satellite tracking devices with two-way communication and navigational capabilities.

“We are pleased to have the DeLorme team join the Garmin family,” said Cliff Pemble, president and CEO of Garmin. “We are looking forward to leveraging the outstanding expertise and skills of the DeLorme team to enable the development of innovative products that will enhance the lives of our customers.”
DeLorme pioneered the inReach series of affordable two-way satellite communication devices for the consumer market. These GPS-enabled devices allow the user to send and receive satellite text messages or trigger an SOS for emergency help, anywhere in the world. In addition to inReach, DeLorme has an extensive library of digital cartography and enterprise GIS software, as well as traditional mapping.
Garmin will retain most of the DeLorme associates and will continue operations at its existing location in Yarmouth, Maine. The facility will operate primarily as a research and development office and the team will continue to develop two-way satellite communication and cartographic solutions. Financial terms of the transaction were not released.
About Garmin Ltd.
Garmin Ltd. is incorporated in Schaffhausen, Switzerland, and its principal subsidiaries are located in the United States, Taiwan and the United Kingdom. Garmin is a registered trademark of Garmin Ltd. or its subsidiaries.
The InReach SE tracking system is being introduced into long haul deliveries by Reliance Yacht Management and is available through the Reliance Marine Store
17 Mar 2016

Introducing The InReach SE

We are excited to announce that the Reliance Marine Store is now offering the InReach SE from Delorme. This tracking and location device also allows free text. We have tested the unit on our Atlantic deliveries and found it an invaluable asset for the safety and monitoring of our clients yachts.

Buy Now

inReach SE: How It Works

inReach SE (Screen Edition) is the satellite communicator from DeLorme that puts amazing functionality in the palm of your hand without having to pair the device:

  • Send and receive free-form, 160-character text messages outside of cell phone range.
  • Trigger an SOS and interact back and forth with GEOS, our 24/7 search and rescue monitoring center.
  • Turn on tracking to share and view GPS coordinates.
  • Color screen and virtual keyboard with predictive text.
  • Intuitive LED indicator for satellite availability.
  • Audible message notifications.
  • Internal, rechargeable lithium battery lasts about 100 hours at continuous operation at 10-minute tracking intervals with a clear view to the sky. Extended tracking mode can extend battery life even more for long-haul trips.
  • Designed for maximum durability in harsh environments (waterproof, dustproof, and impact-resistant).
  • Post to social media.
  • Built on award-winning technology pioneered with our first inReach device.

Pair inReach SE for the Complete Experience

Both inReach models can be used in conjunction with DeLorme’s Earthmate app on a mobile device and our Explore web portal. When paired with your mobile device, the capabilities of either inReach product is enhanced. Previously downloaded map data is only accessible during paired mode. Pairing inReach allows you to use your mobile device to send messages from the Earthmate app.
Earthmate App

Transform your smartphone or tablet into a global satellite communication and navigation tool with our free Earthmate app:

  • Worry-free navigation and journey tracking.
  • Unlimited access to downloadable topographic maps and NOAA charts on your paired mobile device.
  • Automatically syncs with your mobile device’s address book for easy texting.
  • Pairs via Bluetooth.

Explore Web Portal

Prepare and share your journey with family and friends with our Explore web portal:

  • Share your location and trip details with MapShare, including tracking and GPS information.
  • Invite others to “ping” your inReach to see your location, activate tracking and exchange messages.
  • Load preset messages to your inReach.
  • Link to your social media accounts.
  • View all your previous trips and messages.
  • Manage your account and settings, including emergency contacts.
  • Update your inReach firmware.

Use It. Abuse It. But Don’t Lose It.

Prepare and share your journey with family and friends with our Explore web portal:

Buy Now

17 Dec 2015

Multihulls Magazine Mentions Reliance Yacht Management

In their latest edition Multihulls Magazine Mentions Reliance Yacht Management

Multihulls magazine picked up the story we first posted on this site

On Satuday 5th December 2015 Delivery Captain Hanna Golebiewska on board the Lagoon 450 catamaran and reported the position of Lalou Roucayrol’s Multi50 trimaran Région Aquitaine-Port-
Médoc that capsize and abandoned almost exactly 5 years before. The skipper and his three crew members were rescued by the cargo ship La Scala. During the rescue the cargo ship ended up crushing one of the trimaran’s floats and the boat was never recovered.

See the the previous post with pictures of the upturned hull taken by our delivery crew.

Multihulls magazine provides a wealth of information valuable to anyone sailing cats or tris.
Visit their website

You can also download the article.

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15 Dec 2015

Choosing the right Yacht Delivery Company

Choosing the right Yacht Delivery Company involves much more than scanning a series of price quotes. Your choice will depend on a wide range of factors such as value for money, quality, reliability and service. How you weigh up the importance of these different factors will be based on your business’ priorities and strategy.

A strategic approach to choosing suppliers can also help you to understand how your own potential customers weigh up their purchasing decisions.

This guide illustrates a step-by-step approach you can follow that should help you make the right choices. It will help you decide what you need in a Delivery Company, identify potential suppliers and make the right choice.

THINKING STRATEGICALLY WHEN SELECTING A YACHT DELIVERY COMPANY

The most effective companies are those who offer products or services that match – or exceed – the needs of your business. So when you are looking for suppliers, it’s best to be sure of your business needs and what you want to achieve, rather than simply paying for what suppliers want to sell you.

For example, if you want to keep your customers or charter base managers appraised on the progress of the delivery, suppliers that offer you live satellite tracking will rate higher than those that compete on price alone.

The numbers game

It’s well worth examining how many delivery companies you really need. Contracting with one carefully targeted company could have a number of benefits:

  • it will be easier to control your communications
  • your business will become more important to them
  • you may be able to make deals that give you an extra competitive advantage

For example, if you’ve got a rush job for an important customer, your delivery company will be more likely to go the extra mile.

Equally, while exclusivity may spur some suppliers to offer you a better service, others may simply become complacent and drop their standards.

WHAT YOU SHOULD LOOK FOR IN A SUPPLIER

Reliability

Remember – if they let you down, you may let your customer down.

Quality

The quality of your supplies needs to be consistent – your customers associate poor quality with you, not your suppliers. Look for a Delivery Company that has written Operating Procedures to ensure a consistent high level of service and have reached a recognised management standard e.g. ISO9001

Value for money

The lowest price is not always the best value for money. If you want reliability and quality from your Delivery Company, you’ll have to decide how much you’re willing to pay for your supplies and the balance you want to strike between cost, reliability, quality and service.

Strong service and clear communication

You need your suppliers to deliver on time, or to be honest and give you plenty of warning if they can’t. The best suppliers will want to talk with you regularly to find out what needs you have and how they can serve you better.

Financial security

It’s always worth making sure your supplier has sufficiently strong cash flow to deliver what you want, when you need it. The Delivery Company should be happy to accept terms that mean you do not pay 100% up front

A partnership approach

A strong relationship will benefit both sides. You want your supplier to acknowledge how important your business is to them, so they make every effort to provide the best service possible. And you’re more likely to create this response by showing your supplier how important they are to your business.

IDENTIFYING POTENTIAL SUPPLIERS

You can find suppliers through a variety of channels. It’s best to build up a shortlist of possible suppliers through a combination of sources to give you a broader base to choose from. Directories, Google, Trade Associations, Trade Press can all be a good source, but there is nothing better than talking to others that have used their services.

Recommendations

Ask for recommendations. Follow up references from the company’s recent clients. References that are more than a year old have limited value.  You’re more likely to get an honest assessment of a business’ strengths and weaknesses from someone who has used its services. Talk to other dealers that offer the same brands as you. Does the Delivery Company know your products?

DRAWING UP A SHORTLIST OF SUPPLIERS

Once you’ve got a clear idea of what your priorities are and you’ve identified some potential suppliers, you can build a shortlist of sources that meet your needs.

When considering the firms on your shortlist, ask yourself the following questions:

  • Can these suppliers deliver what you want, when you want it?
  • Are they financially secure?
  • How long have they been established?
  • Do you know anyone who has used them and can recommend them?
  • Do they have the experienced and qualified Captains, crew and management?

Do some research and try to slim your list down to no more than three candidates. It’s a waste of time for you and the potential supplier if you approach them when there’s little chance of them fulfilling your requirements.

CHOOSING A SUPPLIER

Once you have a manageable shortlist, you can approach the Delivery Company and ask for a written quotation. It’s best to provide them with a clear brief summarising what you require, how frequently you’ll require it and what level of business you hope to place.

Get a quotation

It’s worth asking the potential Delivery Company to give you a firm price in writing for, say, six months. You can also ask about discounts for long-term or high-volume contracts.

Compare potential suppliers

When you’ve got the quotation, compare the potential suppliers in terms of what matters most to you. For example, their knowledge of Atlantic crossing with catamarans or protection of the interior may be most important, while their location may not matter.

Price is important, but it shouldn’t be the only reason you choose a yacht Delivery Company. Lower prices may reflect poorer quality goods and services which, in the long run, may not be the most cost effective option. Be confident that your supplier can make a sufficient margin at the price quoted for the business to be commercially viable. You want to aim for a long term relationship in which you can both prosper.

Check that the Delivery Company you contract is the one that will be doing the work. Some companies may outsource work to subcontractors, in which case you should also investigate the subcontractor to determine if you are happy with this arrangement.

Wherever possible it is always a good idea to meet a potential supplier face to face and see how their business operates. Emails and telephone calls are fine but nothing beats actually meeting the person from the Company you will be dealing with. Do they attend the same boat shows as you? Understanding how your supplier works will give you a better sense of how it can benefit your business.

And remember that your business’ reputation may be judged on the labour practices of your suppliers. It makes good business sense to consider the ethical dimensions of your supply chain.

Negotiate terms and conditions

Once you’ve settled on the suppliers you’d like to work with, you can move on to negotiating terms and conditions and drawing up a contract.

GETTING THE RIGHT DELIVERY COMPANY FOR YOUR BUSINESS

Know your needs

Make sure you know what you need. Don’t be tempted by sales pitches that don’t match your requirements.

Spend time on research

Choosing the right suppliers is essential for your business. Don’t try to save time by buying from the first supplier you find that may be suitable. Talk to them, ask questions, do they know their business and can they deliver on quality and service?

Ask around

People or other businesses with first-hand experience of the Delivery Company is essential and can give you useful advice.

Price isn’t everything

Other factors are equally important when choosing a supplier – reliability and quality, for example. If you buy cheaply but persistently let down your customers as a result, they’ll start to look elsewhere.

Agree on service levels before you start

It’s a good idea to agree on service levels before you start trading so you know what to expect from your Delivery Company. What is included and what is not in the service.

Don’t buy from too many suppliers…

It will be easier for you to manage – and probably more cost-effective if were able to keep to one delivery company. If you change the Delivery Company for each boat you limit the efficiency of a good working relationship that can build over the years.

Links

Online delivery quote form

Video Preparations for Atlantic delivery

http://www.relianceyachtmanagement.com/

Contacts

Telephone; +44 1252 378239

Email; nick@reliance-yachts.com

Skype; nickatreliance

LinkedIn; https://www.linkedin.com/in/relianceyachts

14 Dec 2015

Yacht Delivery Bali 4.5 France to Tortola

New Bali 4.5 Catmaran Completes Atlantic Delivery

Congratulations to Yacht Delivery Captain Andy Mallion who has just completed the delivery of a new Bali 4.5. The boat was collected from Canet-en-Roussillon in the South of France with stops in Gibraltar, Canaries and Cape Verde before arriving in the BVI.

This was the first delivery completed for the leading charter company Vacance sur Voile who plan to use our services again for their next new yacht in 2016.

Every delivery we undertake is subject to appraisal by the client. The feedback we received was very positive.

Richard Lacelle of VSV says

Hi Andy, Nick,

Please find attached Handover from Reliance to VSV, approved and signed.

VSV team want to outline Andy’s professionalism as skipper for this shipment.

From his very first moments aboard until the very last ones Andy has proved us being highly dedicated to deliver this new sailboat in as best condition as possible.

We thank you also Nick for your great coordination job and look forward to doing more business with you in a near future.

Very best,

10 Dec 2015

Balance 526 Launched in South Africa

Hull #01 Launched

Over the past week the Balance team have been in Cape Town to commission and test sail the first Balance 526, Ondine, built for Dr. Jeffrey Phillips. Designers Anton Du Toit, Phillip Berman, and Jonathan Paarman were on hand to discuss her and sail with writers from Cruising World, SAIL, and South African Sailing.

Ondine is an absolutely stunning catamaran that met all  expectations and more. During the sea trials the winds seldom exceeded 12 knots, yet we were able to sail at wind speed in true winds of 8 knots or more quite often. Sometimes we exceeded wind speed on a brand new rig and catamaran we were just tuning up.

More at Balance website


 

07 Dec 2015

Delivery Crew Find Capsized Trimaran

Trimaran spotted drifting almost exactly 5 years after capsize

On the  3rd December 2010 it was reported that Lalou Roucayrol’s Multi50 trimaran Région Aquitaine – Port-Médoc had capsized while on a delivery back from the finish of the Route du Rhum. It happened in possibly the worst position around 1,000 miles from Bermuda, the Azores and the Caribbean.

On Satuday 5th December 2015 it was sighted floating NE of Madeira. Delivery Captain Hanna Golebiewska on board the Lagoon 450 catamaran and reported the position to the operations office at Reliance yacht Management who immediately advised the Coast Guard. The organisers of the Route de Rhum have also been advised

Roucayrol, and his three crew sheltered initially in the interior of central hull to await rescue but had to clamber out and wait on the trimaran’s upturned centre hull when hatches failed

A British cargo ship La Scala bound for Gibraltar diverted to the upturned trimaran to recover the crew.

The hull is clearly a hazard to shipping and yachts in the area. Any future reports will allow us to predict future positions.

04 Dec 2015

Leopard Catamarans Arrive in the Maldives

Leopard Catamarans in the Maldives

Thanks to leading yacht delivery captain, Jorge Ventura for sending us this picture today of the 2 leopard 38 catamarans that he and Capt Martyn Williams safely transferred from the Seychelles.
It’s a tough job but someone has to do it.