Reliance Yacht Management – the World’s Only ISO9001 accredited delivery company
Following a prolonged process of assessment Reliance Yacht Management has had its work processes accredited to the internationally recognised quality management system standard, ISO 9001.
Nick Irving, Director of Reliance Yacht Management, commented: “We are delighted to achieve accreditation, gaining recognition for our commitment to quality and to continuous improvement. We are proud to join over 500,000 organisations across the globe that have established ISO 9001 as the preferred quality assurance standard. We believe that Reliance Yacht Management is the only dedicated yacht delivery organisations in the world to achieve this.
“In working towards this award, we have analysed and challenged every aspect of Reliance’s operations, involving every employee and a number of clients. Our Standard Operating Procedures and Safety Management were reviewed. This has resulted in many improvements to both what we do and how we do it.
“I believe that we are now a much more efficient and agile organisation as a result and our quality of service continues to get better,” he continued.
“It has been a great experience in terms of teamwork and we were all happy and relieved when we received the good news. The award covers our full range of services and we look forward to delight our clients even more in the future.
The award was made through Quality Management Sytems (QMS), a world leader in assessing business processes and products against internationally recognised standards. Their clients include Government Departments, Hospitals, Manufacturing, Distribution, Construction, Professionals and Service Organisations
Boot Dusseldorf is the worlds number one trade fair for boats, yachts, boat equipment, water sports and many more activities related to the leisure marine industry. This international trade fair is the industries melting pot for leading businessmen and women. Suppliers and constructors show off their new and classic designs to a highly international audience.
On another occasion on delivery to Annapolis we knew before departure that Christmas would be at sea and we were able to do a little planning. It was going to be a cold and miserable trip at that time of year. I was given three packages by my sister; each carefully labelled when to open. The first package was opened on the 1st December and was an advent calendar. The second package opened Christmas Eve contained Christmas decorations. The third package was carefully wrapped and was going to be the only present that we had. The forethought my sister had could not have been better. It contained a multi pack of Mars bars. After nearly three weeks at sea in the cold North Atlantic it was such a treat that was enjoyed by all on board.
The picture shows the protection used on a catamaran prior to departure. After 4000 miles the woodwork looked immaculate.
Hi Debbie:
A big thanks to captain Nick for completing his latest delivery of a Lagoon 440 Catamaran “Sweet Chill” from Ft Lauderdale to Road Town, British Virgin Islands. Nick is one of our busiest captains who has completed deliveries for Reliance in Australia, Europe and the USA.
Dear Mr. Irving